Debrief, Apologies and Restoration as a Leader
In the business context, this can be the single most vital component to master. His perception must change to protecting being “right” and focus on a culture of continuous improvement. This would include restoring relationships that may have been impacted by whatever was not working from a system or a process point of view. The fact is that the system and process drive behaviour – change will be inevitable. Being connected and mindful of the impact of relationships is a much more proactive way of dealing with challenges. Statistically, it has shown a yield of higher team retention and impactful leadership.