I don’t have time…

I don’t have time…

In business there are always seasons and challenges, that is a given, specifically, when the operational chaos is all-encompassing, and you struggle to keep your eye on the goalpost.

Sometimes we must just put our heads down and get through it, but how do we energise again in order to focus on the goals?! I was tested to the brim on this front recently.

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How love really does makes the business world go round

How love really does makes the business world go round

As much as business is about useful products or services or even, systems and processes, it is more about people. At the end of the day, business is all about relationships. Your ability to build and sustain relationships well is directly correlated to ultimate success.

Naturally, the most important relationships to build as a priority are client relationships. It is essential to listen to clients when they are unhappy as much as it is to appreciate praise. Not only does constructive criticism enable us to grow and learn, but it means that the client cared enough to tell you so that you can fix it, and that in itself is excellent!

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Expectations…

Expectations…

In my view, expectations are where misalignment often happens. Whether it be in a business transaction, with our children, a relationship (whether romantic or not) or even in a partnership.

In no small degree as humans, we are driven by expectations that are fuelled by projections. The funny thing is, no matter how logical we are, very little of this is informed by fact. We allow ourselves to go on an “expectation rollercoasters”, and before we know it, we are disappointed. The minute we are disappointed, invariably we are well on the way to a definite outcome.

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Our Two Hats

Our Two Hats

In small businesses it is often a reality that shareholders and directors are the same people. We are taught that the company is a separate entity, but that the people influence the culture. Ultimately the entity serves people, who thus have a vested interest in its success.

This is all fine and well theoretically, but when the roles are not vested in separate people, these conflicts may result in failure. So, what to do if this is your reality?!

My advice would be this – I have learnt a simple rule. Segment the roles in your mind.
Critically think which functions and decisions all in which role. In other words, is it an operational issue ? Then it is a decision for a director forum. If it is an investment question – then it is about shareholding and falls there.

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Lessons from an economically strapped year….

For most businesses in South Africa, 2018 and 2019 has been tough. Who knows what 2020 will bring?! One thing is sure, the lessons learnt will be a “feather in the cap”,  and I for one, choose to see the silver lining.   When we know, more we can do better. Let...

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A time of reflection and new beginnings

For obvious reasons, this is a very busy time of year for all. It is also a time of reflection on the year gone by and the goals set for it. Whether these were achieved and if not, why not. As such in this time it is important to reflect on the lessons learnt in order...

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Drawing from the past to move forward

I think the new year is one of the most powerful motivators. Maybe it is the notion of getting through a year – whether it be in celebration or on reflection of tough times. Or maybe it is because the crazy rush eventually dies down, we get to spend some time with our...

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What I have learnt about building blocks in business

At this point in time I am going through a massive exercise in simplification. Simplification in the sense that any independent systems are being consolidated, simplified and modified. Also, that processes are being consolidated and the legal structure refined.  ...

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About New Chapters and Change

I have learnt that for most people, change is the most intimidating and most stressful prospect of all in life. Strange, because according to many writers, change is the only constant. In the last few weeks, I have witnessed how change is good for some people but not...

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